If merchandise is refused due to quality or damage issues, the receiving warehouse should inform Jo Carlin Design promptly. Any claims regarding shortage or damage must be made in writing to Bright within 72 hours after receipt.

Jo Carlin Design cannot guarantee the arrival time of any shipment. Completion and delivery dates are estimates only. Jo Carlin Design shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond it's reasonable control including raw material or labor issues. In the event of any delay in Jo Carlin Design's performance due in whole or in part to any cause beyond manufacturer’s reasonable control, Jo Carlin Design shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages caused by any delay in delivery of Jo Carlin Design’s product.



No merchandise may be returned without proper factory authorization. Do not send merchandise without authorization. All such shipments will not be accepted. All returns must be prepaid by the shipper. Merchandise will not be accepted if shipped collect or without a proper RAN (Return Authorization Number).



Unless otherwise requested, Jo Carlin Design will arrange to ship prepaid freight and or delivery which will be invoiced with a handling charge. Jo Carlin Design recommends using a qualified receiving warehouse to receive and inspect product. Shipments returned to Jo Carlin Design vendors due to delay by buyer or failure to accept delivery will require buyer to pay all additional costs incurred by Jo Carlin Design or it’s vendors including but not limited to additional freight, handling and storage charges. All freight and delivery charges are proforma and due with the final invoice before product will be released for shipment.

Customers may choose to make their own freight and delivery arrangement. Jo Carlin Design must be notified of the specific details and such arrangements at time of order placement. Forty-eight (48) hour advance notice of pick up and confirmation from the factory location is required.

If a customer selects their own freight carrier, freight claims must be filed directly with the selected carrier.

The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location, Jo Carlin Design is not responsible for any additional taxes incurred. 

Inaki Elzaurdia